Privacy Policy | Win Seng Furnishing Sabah

Last updated / Tarikh dikemas kini: 31 July 2026

English

Win Seng Furnishing Sdn Bhd (“Win Seng”, “we”, “us” or “our”) respects your privacy. This Privacy Notice explains how we collect, use, disclose, retain and protect personal data when you visit winsengfurnishing.com, submit an enquiry, request a quotation, or contact us by phone, email, WhatsApp or social media. It is prepared with reference to Malaysia’s Personal Data Protection Act 2010 (Act 709) and applicable amendments and guidance.

1. Personal data we may collect

Contact and enquiry information, including your name, email address, telephone number, location, project or space type, approximate measurements, photographs, preferred timing and message.
Transaction and service information relating to quotations, appointments, supply, installation, invoices and after-sales support.
Technical information such as IP address, browser and device information, referring page, pages viewed and interaction events.
Information you voluntarily provide through WhatsApp, phone, email, social media or other communication channels.

2. How we collect personal data

We collect data directly from you through website forms and communications, automatically through necessary website technologies and—subject to your choices—analytics or advertising technologies, and from service providers or public sources where relevant to an enquiry or business relationship.

3. Purposes of processing

To respond to enquiries, prepare quotations and arrange measurements, supply, delivery or installation.
To manage customer relationships, records, payments and after-sales service.
To operate, secure, troubleshoot and improve our website and services.
To measure website and campaign performance where permitted by your cookie choices.
To communicate relevant products, services or promotions where you have consented or where otherwise permitted by law.
To meet legal, accounting, regulatory, security and dispute-resolution requirements.

4. Disclosure and service providers

We do not sell personal data. We may disclose only what is reasonably necessary to our authorised staff, installers or project partners; website hosting, email, form, security, analytics and advertising service providers; professional advisers; or public authorities where required by law. If you choose to contact us through WhatsApp or a social platform, that provider processes information under its own terms and privacy policy.

5. Cookies and similar technologies

The website uses necessary technologies for security and basic operation. Subject to your cookie preferences, non-essential analytics or advertising technologies may include Google Analytics and Meta Pixel. These providers may receive technical identifiers, device or browser details, page views and interaction events. You may accept, reject or change non-essential cookie choices through the website consent control. Browser settings may also be used to manage cookies.

6. Retention, security and transfers

We retain enquiry and business records only for as long as reasonably necessary for quotation, service, follow-up, accounting, legal, security or dispute purposes, and review them periodically. We use reasonable organisational and technical safeguards, but no internet transmission is completely secure. Some technology providers may process data outside Malaysia; where this occurs, we take reasonable steps to use reputable providers and appropriate protections.

7. Your choices and rights

Subject to applicable law, you may request access to or correction of your personal data, ask how it is used, withdraw consent for optional processing, object to direct marketing, or request deletion where retention is no longer required. We may need to verify your identity and may retain information where legally or operationally necessary.

8. Children, external links and changes

Our services are not directed to children. This website may link to external websites or social platforms that have their own privacy practices. We may update this notice when our practices, services or legal requirements change; the latest version and update date will appear on this page.

9. Contact us

For privacy enquiries or requests, contact Win Seng Furnishing Sdn Bhd at winseng.sabah@gmail.com, call 088-428 523, or write to No. 8, Jalan Tuaran Batu 5 1/2, Tongkuzu Industrial, 88450 Kota Kinabalu, Sabah, Malaysia.

Bahasa Melayu

Win Seng Furnishing Sdn Bhd (“Win Seng”, “kami”) menghormati privasi anda. Notis Privasi ini menerangkan cara kami mengumpul, menggunakan, mendedahkan, menyimpan dan melindungi data peribadi apabila anda melawat winsengfurnishing.com, menghantar pertanyaan, meminta sebut harga, atau menghubungi kami melalui telefon, e-mel, WhatsApp atau media sosial. Notis ini disediakan dengan merujuk kepada Akta Perlindungan Data Peribadi 2010 (Akta 709), pindaan dan panduan yang berkaitan.

1. Data peribadi yang mungkin dikumpul

Maklumat hubungan dan pertanyaan termasuk nama, e-mel, nombor telefon, lokasi, jenis projek atau ruang, anggaran ukuran, gambar, masa pilihan dan mesej.
Maklumat transaksi dan perkhidmatan berkaitan sebut harga, janji temu, pembekalan, pemasangan, invois dan sokongan selepas jualan.
Maklumat teknikal seperti alamat IP, maklumat pelayar dan peranti, halaman rujukan, halaman yang dilihat serta peristiwa interaksi.
Maklumat yang anda berikan secara sukarela melalui WhatsApp, telefon, e-mel, media sosial atau saluran komunikasi lain.

2. Cara data dikumpul

Kami mengumpul data secara terus melalui borang dan komunikasi, secara automatik melalui teknologi laman web yang diperlukan dan—tertakluk kepada pilihan anda—teknologi analitik atau pengiklanan, serta daripada penyedia perkhidmatan atau sumber awam apabila berkaitan dengan pertanyaan atau hubungan perniagaan.

3. Tujuan pemprosesan

Menjawab pertanyaan, menyediakan sebut harga dan mengatur pengukuran, pembekalan, penghantaran atau pemasangan.
Mengurus hubungan pelanggan, rekod, pembayaran dan perkhidmatan selepas jualan.
Mengendalikan, melindungi, menyelesaikan masalah dan menambah baik laman web serta perkhidmatan.
Mengukur prestasi laman web dan kempen apabila dibenarkan oleh pilihan kuki anda.
Menyampaikan produk, perkhidmatan atau promosi berkaitan apabila anda memberi persetujuan atau apabila dibenarkan undang-undang.
Memenuhi keperluan undang-undang, perakaunan, kawal selia, keselamatan dan penyelesaian pertikaian.

4. Pendedahan dan penyedia perkhidmatan

Kami tidak menjual data peribadi. Kami hanya boleh mendedahkan maklumat yang munasabah diperlukan kepada kakitangan, pemasang atau rakan projek yang diberi kuasa; penyedia hosting, e-mel, borang, keselamatan, analitik dan pengiklanan; penasihat profesional; atau pihak berkuasa apabila dikehendaki undang-undang. Jika anda menghubungi kami melalui WhatsApp atau platform sosial, penyedia tersebut memproses maklumat mengikut terma dan dasar privasinya sendiri.

5. Kuki dan teknologi serupa

Laman web menggunakan teknologi yang diperlukan untuk keselamatan dan operasi asas. Tertakluk kepada pilihan kuki anda, teknologi analitik atau pengiklanan yang tidak penting mungkin termasuk Google Analytics dan Meta Pixel. Penyedia ini mungkin menerima pengecam teknikal, butiran peranti atau pelayar, paparan halaman dan peristiwa interaksi. Anda boleh menerima, menolak atau mengubah pilihan kuki tidak penting melalui kawalan persetujuan laman web.

6. Penyimpanan, keselamatan dan pemindahan

Kami menyimpan rekod pertanyaan dan perniagaan hanya selama yang munasabah diperlukan untuk sebut harga, perkhidmatan, susulan, perakaunan, undang-undang, keselamatan atau pertikaian, dan menyemaknya secara berkala. Kami menggunakan langkah perlindungan organisasi dan teknikal yang munasabah. Sesetengah penyedia teknologi mungkin memproses data di luar Malaysia; dalam keadaan tersebut kami mengambil langkah munasabah untuk menggunakan penyedia yang bereputasi dan perlindungan yang bersesuaian.

7. Pilihan dan hak anda

Tertakluk kepada undang-undang yang berkenaan, anda boleh meminta akses atau pembetulan data peribadi, bertanya cara data digunakan, menarik balik persetujuan bagi pemprosesan pilihan, membantah pemasaran terus, atau meminta pemadaman apabila penyimpanan tidak lagi diperlukan. Kami mungkin perlu mengesahkan identiti anda dan boleh menyimpan maklumat apabila diperlukan dari segi undang-undang atau operasi.

8. Kanak-kanak, pautan luar dan perubahan

Perkhidmatan kami tidak ditujukan kepada kanak-kanak. Laman web mungkin memaut ke laman atau platform sosial luar yang mempunyai amalan privasi sendiri. Kami boleh mengemas kini notis ini apabila amalan, perkhidmatan atau keperluan undang-undang berubah; versi dan tarikh terkini akan dipaparkan di halaman ini.

9. Hubungi kami

Untuk pertanyaan atau permintaan privasi, hubungi Win Seng Furnishing Sdn Bhd melalui winseng.sabah@gmail.com, telefon 088-428 523, atau tulis kepada No. 8, Jalan Tuaran Batu 5 1/2, Tongkuzu Industrial, 88450 Kota Kinabalu, Sabah, Malaysia.